Omniva connects people, businesses, and communities across the Baltics and beyond. We’ve grown from Estonia’s trusted postal service into a modern, technology-driven logistics company supporting the growth of e-commerce and global trade.
Every day, we help our customers send, receive, and grow — with care, precision, and reliability. Our people are at the heart of everything we do: caring, open, and driven to deliver experiences that feel personal and effortless.
At Omniva, every delivery carries possibility — and every team member helps make that happen.
About the role
We’re looking for a Customer Experience and Lifecycle Specialist to join our Picapac team. In this role, you’ll take ownership of the customer experience for our private parcel machines network, ensuring smooth and high-quality support operations while helping drive customer satisfaction and business growth.
You’ll work closely with product, operations, and external partners to optimize customer journeys, improve processes, and identify opportunities to strengthen customer engagement and revenue generation.
This is an opportunity to be part of Omniva’s transformation, helping shape the future of logistics and technology across the Baltics and beyond.
What you’ll do
Take over customer support operations currently managed by an external partner
Document, transfer, and optimize existing customer support processes and workflows
Ensure a consistent, high-quality customer experience across all touchpoints
Collaborate with product and operations teams to identify and resolve root causes of customer issues
Identify upsell and cross-sell opportunities during customer interactions
Provide structured customer feedback to support product and service improvements
What you bring
Proven experience in customer-facing roles with operational ownership
Strong commercial mindset and ability to identify revenue opportunities
Experience building, optimizing, or scaling operational processes
Excellent communication and stakeholder management skills
High level of autonomy, accountability, and problem-solving ability
Fluency in Estonian and English; additional Baltic language skills are considered an advantage
A collaborative, curious, and growth-oriented mindset
Why you’ll love working here
At Omniva, we live our values every day.
We care — about our people, our customers, and the world we connect.
We are open — to new ideas, innovation, and learning from each other.
We are trustworthy — we do what we promise and take pride in getting it right.
And we enjoy our work — celebrating progress, teamwork, and shared achievements.
You’ll also benefit from:
A meaningful role in a growing, technology-driven logistics company
Hybrid work model and flexible environment
Health insurance or sports compensation
Five additional vacation days after two years
Opportunities for personal and professional growth
✉️ How to apply
Ready to make your mark?
Apply now and help shape the future of logistics and cross-border commerce with Omniva.
We are only considering candidates currently located in Estonia.
*Please note: Applications must be submitted in English, which is Omniva’s global working language.